FAQs

Frequently Asked Questions (FAQs)

1. What is Rey Glow?

Rey Glow is a skincare brand dedicated to providing high-quality products designed to enhance your natural beauty. Our range includes face washes, serums, and more, formulated with carefully selected ingredients to cater to various skin types and concerns.

2. How do I place an order?

To place an order, browse our products on the website, add your desired items to the cart, and proceed to checkout. You will need to provide your shipping and payment information to complete the purchase.

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely to ensure your information is safe.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the courier's website to track the status of your shipment.

5. What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. For more details, please refer to our Return Policy page.

6. Are your products cruelty-free?

Yes, all Rey Glow products are cruelty-free. We do not test on animals, and we ensure that our suppliers adhere to the same standards.

7. How should I store my skincare products?

To maintain the effectiveness of your products, store them in a cool, dry place away from direct sunlight and heat. Ensure that lids and caps are tightly closed to prevent contamination.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times will vary based on the destination. Please check our Shipping Policy page for more information.

9. Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed and shipped.

10. How can I contact customer support?

You can reach our customer support team via email or through our Contact Us page on the website. We aim to respond to all inquiries within 24-48 hours.

If you have any other questions or need further assistance, please don’t hesitate to reach out to us!