Refund Policies

At Rey Glow, we are committed to providing high-quality skincare products to our customers. We strive to ensure that every purchase meets your satisfaction. However, due to the nature of our products and to maintain the highest standards of hygiene and safety, we have established the following refund policy:

1. Eligibility for Refunds

We understand that sometimes a product might not meet your expectations. However, refunds are only considered under specific conditions:

• The product must be unused, unopened, and in its original packaging.
• The request for a refund must be made within 14 days of receiving the product.
• Proof of purchase is required to process any refund requests.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Products that have been opened or used.
• Items purchased on sale or during promotional events.
• Gift cards and promotional items.

3. Refund Request Process

To request a refund, please follow these steps:

• Contact our customer service team at support@reyglow.com within 14 days of receiving your order.
• Provide your order number, proof of purchase, and a detailed explanation of why you are requesting a refund.
• Our team will review your request and respond within 5-7 business days.

4. Evaluation of Refund Requests

Each refund request is carefully evaluated on a case-by-case basis. Our team reserves the right to deny any refund request that does not meet the eligibility criteria. If approved, you will receive instructions on how to return the product.

5. Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the product. Rey Glow is not responsible for items lost or damaged during return shipping.

6. Processing Refunds

If your refund request is approved, we will process the refund within 14 business days of receiving the returned product in its original condition. Refunds will be issued to the original method of payment.

7. Exchanges

We do not offer exchanges at this time. If you wish to purchase a different product, please follow the refund process for your original purchase and place a new order for the desired item.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@reyglow.com with your order number and photos of the damaged item. We will review your case and may offer a replacement or refund at our discretion.

9. Contact Us

For any questions or concerns regarding our refund policy, please contact our customer service team at support@reyglow.com. We are here to help and ensure you have a positive experience with Rey Glow.

By making a purchase on our website, you agree to this Refund Policy. We appreciate your understanding and cooperation.

Thank you for choosing Rey Glow!